Return Policy

Before ordering please always read the product descriptions and if necessary measure your dog carefully so we can provide you a custom-made item which suits your four-legged friend perfectly. 

If you are not satisfied with our product(s), you can return them within 21 days of your purchase.

We DO NOT accept returns for dog-biscuits. All items returned MUST BE in new and unused condition in the original packaging.  

We will accept returns only if you provide us your order number and e-mail your request to with the reason for your return. We will not accept any returns without a valid order number.

The customer will be responsible for any and all shipping charges to return the item(s).

Please note that shipping and handling charges are non-refundable. Refunds will be issued via your original payment method. You will receive a confirmation email once the refund has sent back to you.

Foreign orders are non-returnable.


You will ship your items back to us at the following address:


12 Thomas St


NSW 2479


Please include a copy of your invoice with the order number clearly marked on both the invoice and the outside of the box. Also be sure to include a note why you are returning the item(s). Or if you wish to exchange the item(s) tell us what item(s) you want in exchange of the returned product(s).

Once we receive your returned item(s) those will be reviewed by our returns department promptly.

30 day 100% warranty: if you are not fully satisfied for ANY reason, just return your order and will will send your refund immediately without any question!

Express delivery: altough all our products are handmade, we do our best to deliver your order as soon as possible! 

Any questions? We are here for you! Do you have any specific requirements or you want to customize your order even more? Call our number or send us an email and let us help you!

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