Terms and Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of high4pets, ALL RIGHTS RESERVED.  

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


PAYPAL Payment Processing

We offer our customers a secure and convenient method for making payments online using PayPal. The PayPal system uses industry-leading security measures to ensure that your financial information is kept private.

After you select your products and click on the “Check out” button, you will complete your payment and shipping details on the PayPal website. Once PayPal clears your payment, we will send you an email confirming your purchase.

Please note that you DO NOT need a PayPal account to use our web shop. You may pay with your VISA, MasterCard, or American Express card. Of course, if you have a registered PayPal account you may choose this for the purchase method without typing your credit card information. Signing up for a PayPal account is optional, however, which means that you can complete your payment first, and then decide whether you want to save your information in a PayPal account for future purchases.

One advantage of using the PayPal system is that refunds are processed instantly. If the PayPal payment was funded by a credit card, the money will be credited back to your card and, depending on the card issuer, may take up to four days before showing on your credit card statement. Refunds for transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account.

Additional information about the PayPal payment system may be found on the PayPal website.

Our prices are in AUD.



This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that high4pets is not responsible for the operation of or content located on or through any such site.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. High4pets reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether high4pets signs them or not. We reserve the right to make changes to this site and these Conditions at any time.


Out-of-Stock Products

We will ship your order in its entirety. Usually, products ship the next day if ordered by 1:30 PM, or by the following business day if your order is received after this time and for orders 

received on Saturday, Sunday, Friday (during summer months) or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.



We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the high4pets.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store, high4pets.com, is not responsible for the actions of third parties. 



We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 21 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 21 days from the date of purchase.

Please see our complete Return Policy for more information.


Shipping Policy

Shipping Time — Most orders received before 2:00PM will ship the next day, provided the product ordered is in stock. Most orders received after 2:00 PM will ship the following business day. Orders are not processed or shipped on Saturday & Sunday, or on Friday during the summer months.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by high4pets.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

During the Holiday season please allow for an additional 3-4 days shipping time. 



Our Store, high4pet.com, shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Australia. For orders shipped to other countries, you are solely responsible for all sales taxes or other taxes.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, high4pets shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. High4pets shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, high4pets shall immediately issue a credit to your credit card account in the amount of the incorrect price.

30 day 100% warranty: if you are not fully satisfied for ANY reason, just return your order and will will send your refund immediately without any question!

Express delivery: altough all our products are handmade, we do our best to deliver your order as soon as possible! 

Any questions? We are here for you! Do you have any specific requirements or you want to customize your order even more? Call our number or send us an email and let us help you!

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